Faq

Call our Reservation office and speak to one of our helpful tour agents at (604) 688-7246, or at 1-800-663-1500. Book online at www.boatcruises.com or email us at tours@boatcruises.com

We do require full payment once you make a reservation, therefore payment would need to be received right away with a credit card over the phone. If you would prefer to pay by debit card or cash, please come to our tour office during business hours and we would be more than happy to help you. If you have a large group, payment options can be discussed.

January through March, and November- Monday to Friday, 9:00 a.m. until 5:00 p.m. April 23rd: 7 days a week 9:00 a.m. to 5:00 p.m.
May 1st through October 31st: 7 days a week, 9:00 a.m. to 7:00 p.m. December 1st to 23rd:7 days a week 9:00 a.m. to 7:00 p.m.

We accept VISA, MasterCard, American Express, Debit and cash. Only company or certified cheques are accepted.

Once a reservation has been made and paid for the cruise does become non-refundable, and non-transferable to another date.

Your tickets will be waiting at the Harbour Cruise Marina at 501. Denman Street (Intersection: Denman & Georgia) on the day/evening of your tour. The tour office is located right on the docks our Tour agents will be happy to serve you, and advise you of which vessel you are sailing on.

There is a parking lot located right above the Harbour Cruises Marina, at 501. Denman Street. There is a parking meter in effect, which will cost $15 for the day (From 6:00am to 5:00pm) and $12 for the evening (From 5:00pm to 6:00am) or $3.50 for every 1/2 hour. The parking meter accepts only major credit cards.

Unfortunately we do not offer a hotel pick up service, however you may contact your concierge to arrange for taxi transportation.

From most downtown hotels, taxis will cost between $10 to $15 CDN. You should ask the taxi driver to drop you off at the Harbour Cruises Marina located at the 501 Denman Street. Kindly ask your driver to bring you into the parking lot for your drop off.

We are located in downtown, so it should not take you no more than 5 to 10 minutes to travel here by vehicle.

We say our vessels are wheelchair possible, meaning that most wheelchairs are able to fit on the vessel, but there are stairs to the upper decks and to some of our bathrooms. Also electrical wheelchairs are difficult to to get onto one of our vessels.

If you are using a wheelchair we highly recommend that you contact our reservations team at: tours@boatcruises.com or by phone 604-688-7246 for more details.

The Sunset Dinner Cruise is semi-formal, so wear something that you would put on to go to a nice restaurant. Our decks are fully heated, but there are outside decks, so plan to bring a warm jacket for going outside.

We do take seating requests at the time of your booking, however we do not guarantee these requests. Our on-board staff has the final say in seating, and will make every possible effort to accommodate your request.

Yes, our lunch and dinner cruises are served buffet style. If you require help with your plate going up and down stairs, our staff would be more than happy to assist you.

Coffee and Tea is included with your meal (for the lunch and dinner cruises). Harbour Cruises is fully licensed, and has all other beverages for sale.

We do have vegetarian options available for our Sunset Dinner Cruise and Luncheon Cruise. If you have certain allergies, or dietary restrictions, please advise our tour agents at the time of booking.

Age restrictions occur on our party/dance cruises where you must bring I.D. to show you are 19 years of age or older. These cruises include our Salsa, and Caribbean Cruises.

Smoking is not allowed on-board the vessels, however there is a designated area on the outer deck for smoking. Please speak to our on-board services team for the exact location for smoking.

Harbour Cruises sails in rain or snow. If there are extremely high winds or extremely thick fog, our captains may make the decision to not sail if they feel it is unsafe to do so. It is very rare where we need to cancel a tour due to weather, but we will try to make every attempt to contact you should it occur.