FAQFood and Drinks, Entertainment, Dinners and Lunches
Join us for an unique Vancouver experience offering unparalleled panoramic views of the city skyline, and many of the area's most famous landmarks. Whether the highlight of a Vancouver vacation or a close-to-home birthday, anniversary dinner or a romantic night out, your time with Harbour Cruises is always memorable.
How do I make reservations?
Call our Reservation office and speak to one of our helpful tour agents at (604) 688-7246, or at 1-800-663-1500. Or email us at email@example.com
Can I hold a reservation and pay for it the day of?
We do require full payment once you make a reservation, therefore payment would need to be received right away with a credit card over the phone. If you would prefer to pay by debit card or cash, please come to our tour office during business hours and we would be more than happy to help you. If you have a large group, payment options can be discussed.
What are your business hours?
January through March, and November- Monday to Friday, 9:00 a.m. until 5:00 p.m.
April 23rd: 7 days a week 9:00 a.m. to 5:00 p.m.
May 1st through October 31st: 7 days a week, 9:00 a.m. to 7:00 p.m.
What payment options do I have?
We accept VISA, MasterCard, American Express, Debit and cash. Only company or certified cheques are accepted.
What is Harbour Cruise's refund policy?
Once a reservation has been made and paid for the cruise does become non-refundable, and non-transferable to another date.
Where and when do I pick up my tickets?
Your tickets will be waiting at the Harbour Cruise Marina at 501. Denman Street (Intersection: Denman & Georgia) on the day/evening of your tour. The tour office is located right on the docks our Tour agents will be happy to serve you, and advise you of which vessel you are sailing on.
Is there parking available?
There is a parking lot located right above the Harbour Cruises Marina, at 501. Denman Street. There is a parking meter in effect, which will cost $14 for the day (From 6:00am to 5:00pm) and $11 for the evening (From 5:00pm to 6:00am) or $3.50 for every 1/2 hour. The parking meter accepts only major credit cards.
Do you offer a hotel pickup?
Unfortunately we do not offer a hotel pick up service, however you may contact your concierge to arrange for taxi transportation.
How much will a taxi cost me from my hotel to your marina?
From most downtown hotels, taxis will cost between $8 to $10 CDN. You should ask the taxi driver to drop you off at the Harbour Cruises Marina located at the North End of Denman Street. They will drop you off at the top of our marina ramp.
How long will it take me to get there from my hotel (in downtown)?
We are located in downtown, so it should not take you no more than 5 to 10 minutes to travel here by vehicle.
Is the vessel wheelchair accessible?
Our vessels are wheelchair possible, meaning that wheelchairs are able to fit on the vessel, but there are no wheelchair accessible washrooms.
What should we wear on your Dinner Cruise?
The Sunset Dinner Cruise is semi-formal, so wear something that you would put on to go to a nice restaurant. Our decks are fully heated, but there are outside decks, so plan to bring a warm jacket for going outside.
Will I be seated with people I do not know on the cruise?
Each party has their own table (similar to a restaurant) so you will not be seated with other guests.
Can I request special seating?
We do take seating requests at the time of your booking, however we do not guarantee these requests. Our on-board staff has the final say in seating, and will make every possible effort to accommodate your request.
Is the meal (dinner and lunch cruise) served buffet style?
Yes, our lunch and dinner cruises are served buffet style. If you require help with your plate going up and down stairs, our staff would be more than happy to assist you.
Are beverages included in the price for your cruises?
Coffee and Tea is included with your meal (for the lunch and dinner cruises). Harbour Cruises is fully licensed, and has all other beverages for sale.
What if I am a vegetarian or have special dietary needs?
We do have vegetarian options available for our Sunset Dinner Cruise and Luncheon Cruise. If you have certain allergies, or dietary restrictions, please advise our tour agents at the time of booking.
Do we still set sail when it rains or snows?
Harbour Cruises sails in rain or snow. If there are extremely high winds or extremely thick fog, our captains may make the decision to not sail if they feel it is unsafe to do so. It is very rare where we need to cancel a tour due to weather, but we will try to make every attempt to contact you should it occur.
Is smoking allowed onboard?
Smoking is not allowed on-board the vessels, however we do have plenty of outside decks that are available for smokers.
Is there any age restrictions to your cruises?
Age restrictions occur on our party/dance cruises where you must bring I.D. to show you are 19 years of age or older. These cruises include our Salsa, and Caribbean Cruises.